Q: Who should maintenance and service calls be directed to?

A: In the event of any general maintenance problems, we invite you to contact our Operations Manager, Greg Thompson by phone at 403.999.1234 or by email at gthompson@certusdevco.com  In order to be of assistance to our tenants, we record all general maintenance requests. Where possible, we endeavor to provide "same day" service and have Tenant requests addressed within 24 hours of your call. General maintenance calls are dealt with as soon as possible, in order of priority.

Q: What are the office hours of Certus Developments?

A: Office hours are Monday thru Friday from 7:30 am to 4:30 pm.

Q: When are "After Hours" in effect and whom do I call in case of emergency?

A: "After Hours" are defined as any time before 7:30 am and after 4:30 pm Monday thru Friday (on a regular work day), weekends, as well as both statutory and civic holidays. The After Hours Emergency Contact number is 403.540.3760. All emergency calls are responded to immediately.

Q: What if I need access to utility and/or telephone rooms?

A: In this case we ask tenants to provide our office with 24 hours advance notice. 

Q: What do I do in case of an emergency (i.e. Flood, Fire, etc.)?

A: Please call the Operations Manager at 403.999.1234. In case of after hours emergency, please call 403.540.3760 (the emergency after hours contact number) immediately. Provide all information that will assist us including names, times, exact location and the nature of the problem.

Q: When is rent due?

A: Monthly rental payments are due on the first day of every month. We ask that your rent cheque or post dated cheques be forwarded to our offices prior to the first day of each month to ensure your account is kept up to date. It is your responsibility to maintain your account in good standing. Late payment may affect your firm's credit rating and may result in our taking legal action to recover any rents owed. In the event that we receive an NSF cheque, a $50 service fee will be billed. Any questions concerning your monthly rental payments should be directed to our General Manager.  ·

Q: What if we need to change any locks/keys?

A: Please inform the Operations Manager of any changes to locks or keys.

Q: What if I'm locked out?

A: Should you or one of your employees find yourselves accidentally locked out, or without keys to gain access, we ask that you contact a fellow employee to help obtain entry. As a matter of policy, and for insurance purposes, our building operators are not permitted to respond to after hours calls for those who are locked out. For liability reasons, our staff cannot provide access to your premises without the express authorization of the company's authorized owners/managers.

Q: What if I would like to change/alter my rented premises?

A: Should you wish to make any alterations to your premises, you must first obtain our written approval. A written request must be submitted to our offices a minimum of 30 days before the work is scheduled to begin, accompanied by accurate detailed drawings or plans, a list of proposed contractors and sub-trades, and a copy of the Insurance Certificate and WCB Clearance Certificate. Prior to the commencement of work, you are responsible for obtaining any necessary permits and for providing proof of these permits to our offices. The Landlord reserves the right to charge a fee for the examination of any drawings or plans by an architect, engineer or any other professional and will charge a fee or any reasonable costs incurred by the Landlord.

Q: What are my Insurance coverage requirements?

A: Any insurance coverage must be as per your Lease agreement and MUST show the Landlord and property management company as additional insured. Please ensure that your policy includes a clause providing us with 30-days notice of any policy cancellation. Your lease outlines the requirements for insurance coverage, including but not limited to, personal property, comprehensive general liability, and Tenant's legal liability. We request that you have your insurance agent review the insurance requirements in your Lease in order that your premises are properly insured. Once completed, a 'Certificate of Insurance' must be forwarded to our office, on an annual basis.

Q: What if I would like to change my signage?

A: All our buildings have specific base building signage guidelines which are developed in accordance with municipal and architectural guidelines. All signage installations must be pre-approved in writing by the Operations Manager. In order to conform to building standards and uniformity, any signage must be approved through our office. Once approved, new signage may be ordered at the Tenant's expense.

Q: Who should general lease administration and rent inquiry calls be directed to?

A: We invite you to direct general lease administration and rent inquires to our General Manager by phone @ 403.303.2764 or by email:  dsmith@certusdevco.com

If you should have any further questions, please do not hesitate to contact Certus Developments at 403.245.2077 or Darcie Smith, General Manager at 403.303.2764.